Frequently Asked Questions

How to order from The Purple Lovey?

We offer customers 2 options to order:

1. Purchase IN STOCK items, the available sizes and colours are specified.

2. On PRE ORDER, we place orders once a week, and delivery is 1-2 weeks only.

Which payment methods are accepted in the Online Shop?

We accept Eft, Payfast and Cash deposit – please contact me for banking details should you wish to do a cash deposit.

NB: CASH DEPOSIT carries an additional fee of R15 for ATM and R65 for teller.

How secure is shopping in the Online store? Is my data protected?

Yes, your information is protected. Our website and payment gateway are secured with the latest encryption software. When you process your transaction you can rest easy knowing that your credit card information is safe.

What are the delivery charges for orders from the Online Shop?

We only offer door to door courier services within South Africa

  • JHB and surrounds is R45
  • National areas is R60
  • Outlying areas is R100

Pricing differs for larger orders, please enquire.

What exactly happens after ordering?

We will be notified of your order. If the item is in stock please allow 24-48 hours for packaging, and 1-3 working days for delivery thereafter. Should your order be URGENT feel free to email us along with your proof of payment. We will do our utmost to courier the item ASAP.

If your order is on pre order, your order will be added to the weeks pre order and delivery is then 1-2 weeks from the pre order date.

Once your item is couriered you will be emailed a tracking number along with the courier site details so that you can track your order at any time.

How long will delivery take?

In Stock items take 1-3 working days for delivery based on your location.

Pre orders take 1-2 weeks only and orders are placed weekly.

Do you allow collections?

We are online only and offer door to door services, for this reason we do not allow collections.

What courier companies do you use?

We use FASTWAY or THE COURIER GUY for cheap, efficient local and national deliveries.

We use ARAMEX for affordable rural area deliveries.

WORLDWIDE courier is also an option, please contact us on [email protected] for quotes.

Where are you located?

We are online only and offer door to door courier services within South Africa.

For international shipping options, kindly email us on [email protected] for more information or quotes.

Do you offer exchanges or refunds?

We do check each item for any damages etc, however should there be a problem with your purchase, the item must be returned within 7 days from date of delivery at a cost to the buyer, you will be issued a credit note.

PS - Sale items cannot be returned or refunded.

Do I receive an invoice for my order?

Yes, an invoice will be automatically emailed to the email address provided on signup.

Courier operating hours

All our courier companies operate weekdays between 8am - 5pm ONLY.