So you bought some of our adorable items, and can’t wait to get them? We will do our utmost to get your order to you, as quickly and as smoothly as possible.

Though we try to get orders out as quickly as possible, some orders may take 2-3 days to process before we courier. We courier Monday through Friday (excluding weekends and holidays).

You will receive tracking information via email when your order ships.

Shopping Information

What if the size I want isn’t available?

Currently our online store only handles instock items, to place an order for an item that isnt in stock, simply email us info@thepurplelovey.co.za, pre orders are placed weekly for delivery 1-2 weeks thereafter.

Can we pre order sneakers?

Unfortunately sneakers are not available on pre order.

Which Courier do you use?

We use Fastway Couriers as well as The Courier Guy and Aramex for rural deliveries. All deliveries are door to door.

How Long Will It Take To Get My Package?

As we are located in Johannesburg, deliveries to surrounding areas is usually the next day or up to 3 days. Delivery to rural areas is anything from 2-4 working days. You will be emailed a tracking number once your order is processed so you will be able to track your package at any time.

Do You Ship Internationally?

We can courier worldwide, email us at info@thepurplelovey.co.za for more info.

Payment Information

What Payment Methods Are Accepted?

We accept payments through our payment gateway Payfast.

Is Buying On-Line Safe?

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Orders and Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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